2. WHAT KIND OF PERSONAL DATA DOES WWW.AEROTOUR.COM COLLECT?
Personal data that you give us.
Personal data that we collect automatically.
3. WHY DOES WWW.AEROTOUR.COM COLLECT AND USE YOUR PERSONAL DATA?
Improvement of our services: we also use personal data to carry out analytical studies. This is part of the work we do to improve our services and the user experience, but it can also be used to carry out tests, solve problems, and improve the functionality and quality of our services. The main objective here is to optimize and customize our online platform to suit your needs, making our website easier and more enjoyable to use. Our intention is to use only dissociated data for these analytical studies.
Customer feedback and other information related to the shopping experience: We will invite you to submit a comment with your opinion. In this invitation we ask you for information about the chosen product or service. Users with accounts can choose to display a comment with a pseudonym instead of their real name (this option can be selected in the same user account). Additionally, users with accounts can choose to display a comment anonymously. By completing a comment, you agree that it will be published (as specifically described in our Terms and Conditions in places such as the information page of each Product or service within our websites, mobile applications, social media accounts or applications This serves to inform other buyers about the quality of the Service or Product that you have used or other experiences that you choose to share.
Call tracking: when you make calls to our customer service, WWW.AEROTOUR.COM uses an automatic number detection system to match your phone number with your current purchases. This helps save time for both you and our customer service staff. Our customer service staff will ask you to identify yourself, to ensure that your purchase details are kept confidential. During calls with our Customer Service team, real-time wiretaps or calls will be recorded for quality control and training purposes, including the use of the recordings for complaint resolution and disease detection purposes. fraud. Not all calls are recorded, and recordings are kept for a limited time and automatically deleted thereafter, unless WWW.AEROTOUR.COM has a legitimate interest in keeping such recordings for a longer period of time in addition to fraud investigation reasons and for other legal reasons.
Promotion of a safe and trustworthy service: to create an environment of trust for you and the collaborating partners of WWW.AEROTOUR.COM, we may use personal data to detect and prevent fraud and other illegal or undesirable activities. Similarly, we will use personal data to assess risks and for security purposes, including verification of users and purchases. For these reasons, we may pause some orders.
4. TO PROCESS YOUR PERSONAL DATA AS DESCRIBED ABOVE, WE USE THE FOLLOWING LEGAL BASES
5. HOW DOES WWW.AEROTOUR.COM SHARE YOUR DATA WITH THIRD PARTIES?
6. WHAT SECURITY AND RETENTION PROCEDURES DOES WWW.AEROTOUR.COM CARRY OUT TO SAFEGUARD YOUR PERSONAL DATA?
7. HOW DOES WWW.AEROTOUR.COM PROCESS THE PERSONAL DATA OF CHILDREN?
The services offered by WWW.AEROTOUR.COM are not aimed at people under 18 years of age. For minors under 18 years of age, the use of our service is only possible with the legitimate consent of a parent or guardian and we reserve the right to delete all such information.