FLIGHT CANCELLATION POLICY
At www.aerotour.com we want you to always be satisfied with our services; therefore we offer you the option of canceling your purchase in Costa Rica, directly at the offices of AEROTOUR, SRL., located at: Tobías Bolaños Palma Int. Airport from Monday to Friday from 9am to 3pm. Or via email: [email protected]
Cancellations apply in the following cases:
- Change of date and time with more than three (3) days in advance with respect to the flight date is allowed, without any administrative surcharge.
- Cancellations less than three (3) days in advance of the flight date are allowed, with a surcharge of 25% of the value of the flight.
- Cancellations with less than 24 hours (1) day in advance of the flight date are allowed, with a surcharge of 50% of the value of the flight.
- Cancellations less than 8 hours in advance of the flight time are allowed, with a surcharge of 75% of the value of the flight.
- The remainder of the percentage may be used in another reservation, the money is not refundable.
- Flight times and quotes are from departure / return to our base in SYQ ((Tobías Bolaños Int. Airport (MRPV)).
- The flight is subject to weather conditions. It will be rescheduled or fully reimbursed in case of cancellation.
- The flight must be paid in full before your departure.
- A payment of 50% of the quote is required to reserve the flight.
- The indicated rates do not include value added tax (VAT).
- There may be promotional rates when the company so establishes it.