FLIGHT CANCELLATION POLICY
At www.aerotour.com we want you to always be satisfied with our services; therefore we offer you the option of canceling your purchase in Costa Rica, directly at the offices of AEROTOUR, SRL., located at: Tobías Bolaños Palma Int. Airport from Monday to Friday from 9am to 3pm. Or via email: [email protected]
 
Cancellations apply in the following cases:
 
  1. Change of date and time with more than three (3) days in advance with respect to the flight date is allowed, without any administrative surcharge.
  2. Cancellations less than three (3) days in advance of the flight date are allowed, with a surcharge of 25% of the value of the flight.
  3. Cancellations with less than 24 hours (1) day in advance of the flight date are allowed, with a surcharge of 50% of the value of the flight.
  4. Cancellations less than 8 hours in advance of the flight time are allowed, with a surcharge of 75% of the value of the flight.
  5. The remainder of the percentage may be used in another reservation, the money is not refundable.
  6. Flight times and quotes are from departure / return to our base in SYQ ((Tobías Bolaños Int. Airport (MRPV)).
  7. The flight is subject to weather conditions. It will be rescheduled or fully reimbursed in case of cancellation.
  8. The flight must be paid in full before your departure.
  9. A payment of 50% of the quote is required to reserve the flight.
  10. The indicated rates do not include value added tax (VAT).
  11. There may be promotional rates when the company so establishes it.